Job description
About Dastra
Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance.
Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes.
We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. Our platform supports companies in navigating increasingly complex topics around GDPR, data governance, AI, cybersecurity and compliance.
As we continue to expand internationally, particularly across German-speaking markets, we are looking for a Customer Success Manager UK/DACH to join our Customer Success team and support our Enterprise customers throughout their journey with Dastra.
Why join Dastra?
Join a fast-growing European SaaS LegalTech company
Work with Enterprise and large international organisations on complex data, AI and compliance challenges
Take ownership of a strategic portfolio with real business impact
Become a key expert on a sophisticated and highly functional SaaS platform
Work closely with international teams across Customer Success, Sales, Product and Marketing
Contribute directly to Dastra’s international expansion
Join an experienced, collaborative and ambitious team
Your role
As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra.
You will manage a portfolio of Enterprise customers across both existing accounts and new logos in emerging markets, which will evolve over time as we scale internationally.
Your role will cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption, and long-term customer success.
You will become one of your customers’ key contacts and a trusted expert on the Dastra platform, helping them translate complex business, technical and regulatory challenges into concrete use cases.
Your main objectives will be to:
Successfully onboard and implement Dastra within complex organisations
Drive product adoption and long-term engagement
Support change management across customer organisations
Demonstrate the value delivered by the platform
Secure renewals and customer satisfaction
Identify growth opportunities in close collaboration with our UK & DACH Sales and market specialists
Your responsibilities
Lead onboarding and implementation projects, from kick-off to successful product adoption
Manage a portfolio of Enterprise customers, acting as their main point of contact and trusted partner
Drive customer success through regular follow-ups and Business Reviews, monitoring usage, satisfaction and value
Anticipate risks, secure renewals and identify growth opportunities alongside Account Managers
Build expertise in data protection, AI governance and compliance, and share customer insights with Product and Tech teams
Contribute to customer education and Dastra’s visibility through training, webinars, events and expert content
Your environment
You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder.
You will work closely with:
Our Customer Success and Account Management teams
Our international teams (UK & DACH)
Sales, Marketing, Product and Tech
Experts specialised in privacy and data protection
Our customers are mainly mid-market and Enterprise organisations dealing with complex data privacy, AI governance and compliance challenges.
CRM: HubSpot
During your first 3 to 6 months, you will go through a transition and ramp-up period to progressively build your expertise on Dastra, our methodology and your customer portfolio.
Who we're looking for
Experience
4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
Strong understanding of SaaS environments, ideally involving complex or technical products
Experience managing Enterprise or large corporate customers
Proven experience with onboarding, implementation, adoption and change management
Comfortable working on complex topics involving multiple stakeholders
Languages
German: fluent / native-level proficiency
English: fluent
French: a strong plus
You will work with German- and English-speaking customers while collaborating closely with our French and international teams.
Key skills & mindset
Strong communication and stakeholder management skills, with the ability to build trust with Enterprise customers
Ability to understand and simplify complex technical and functional topics
Strong project management, organisation and analytical skills
Customer-oriented, with a strong focus on business value and impact
Curious, autonomous and comfortable working in a fast-growing international environment
Compensation & working conditions
Compensation around €50K gross/year + variable compensation, depending on experience
Target profile: experienced Customer Success professional with 4+ years of relevant experience
Ideally based in Paris / Île-de-France
Hybrid working model with 2 remote days per week
5 weeks of paid leave + 10 RTT days
Meal vouchers and company health insurance
Annual company seminar and regular team-building events
Recruitment process
Introductory call with Julia, our Talent Acquisition Specialist
Interview with a member of the Customer Success team and a member of our International team
Interview with Jérôme, Director of Operations and co-founder
Business case and presentation with Jérôme and another member of the Customer Success team
Reference check
Ready to join us?
If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges, and want to become a trusted partner for Enterprise customers while contributing to the international growth of an ambitious European SaaS company, we'd love to meet you.
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